 Shelving applications What kind of warranty do your storage shelving units have?
All of our products come fully guaranteed against defects in material and workmanship, when used and installed properly. The only thing more reliable than our product is our 30-day money back guarantee and a lifetime warranty against manufacturers defects.
What colors are available for the various shelving units?
Our shelving units come in a variety of colors:
Metal Point ® Express – Putty Grey and Forest Green
Metal Point ® 1 and Metal Point ® 2 – Two Tone Brown
Metal Point ® Plus – Putty Grey
How long does it take to receive an order?
We ship most orders door-to-door in one to four days, depending on your location and stock availability.
Where are you located? Can I pick up my order?
If you live near Cincinnati, Ohio, Ramsey, New Jersey or Dallas, Texas and would like to pick up your order just let us know.
Can you give me advice and help me with the layout and design of a current or future project?
Our Customer Service Reps will work with you to create the storage area that will meet your needs and specifications for today as well as for the future.
What are the advantages of boltless versus bolted storage shelving units?
Simple, time saving, easy to assemble or disassemble. All you need is a rubber mallet!
Do you stock all of the shelving units and products?
Some items will be shipped directly to you via the supplier.
Do you offer installation services for your storage shelving units and products?
We do offer installation services for some of our products, please call for additional information or a quote for this service.
What kind of benefits do I get if I buy online?
Order on line 24 hours a day, any day of the year. We offer special pricing, sale items, monthly specials and new products.
Are there different ways to place an order?
We have a toll free phone number if you prefer to speak with one of our knowledgeable customer service reps, you can fax your order via the toll free fax line, or if you are not in a hurry, the US Postal service. Order on line 24 hours a day and finally i
How do I find out about new products and offers?
Easy, Subscribe to our Newsletter!
How are products delivered?
Our products are shipped via common carrier, UPS, FedEx and in some cases local courier. By using a variety of delivery services, we are able to provide you with the best shipping cost, as well as the special services that our customers deserve.
What are the different methods of payments offered by Shelving Direct?
You may pay for your products with a major credit card, MC, Visa, American Express or Discover. Additional methods of payment include check, C.O.D., quote with check, or you may establish an account.
Do you have a catalog for your storage shelves and shelving units?
If you would like to receive our latest catalog, please call us at 1-800-500-9141 or go to www.shelving-direct.com.
How does the “Lowest Price Guarantee” work?
If you find the same product at the same price or less, please fax us a copy of your quote. We will beat the total cost of the product by 5%.
When is your call center open?
If you wish to speak with a Customer Service Representative, the call center is open from 8:00 a.m. till 7:00 p.m. eastern standard time.
Where can I get assembly instructions for your shelving units and other shelving products?
Assembly instructions should arrive with your order. If, however, they are missing or you would like additional copies, just call and we will fax or e-mail them to you.
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