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Privacy Policy

The validity, construction and enforcement of the purchase agreement between Interlake Mecalux DBA Shelving Direct and Buyer, including the use of this website and services, shall be governed by and interpreted under the laws of the State of Illinois. In the event of any dispute arising out of this agreement, Buyer consents to the personal jurisdiction of the federal and/or state courts located in the County of Hamilton, State of Illinois, United States of America.

Acceptance of Buyer’s order is conditioned upon Buyer’s assent to the following privacy policy.

Shelving-Direct.com is the official web site for Interlake Mecalux DBA Shelving Direct. Interlake Mecalux DBA Shelving Direct is dedicated to protecting consumer privacy, and has created this privacy statement in order to demonstrate our commitment to our customers that we will work to protect and handle the information provided to us in a safe, secure and responsible manner.

This policy sets forth our procedures and practices regarding access to information, data collected, personally identifiable information, and sharing or use of information. Please understand however that no entity, including Interlake Mecalux DBA Shelving Direct, can guarantee total security of electronic information.

Interlake Mecalux DBA Shelving Direct is not responsible for the privacy policies adopted by advertisers placing ads on shelving-direct.com or by outside web sites with links on shelving-direct.com. When you access these links, the Privacy Policy provisions of Interlake Mecalux DBA Shelving Direct no longer apply, as you are leaving our site and connecting to a website not controlled by us. We advise you to contact those outside companies directly for information on their privacy and data collection policies.

This web site does not request or record any age, sex, race, or religion-specific data from its users.

Access Policy

Access to this web site is limited to viewing the information solely for legitimate business and commercial purposes. Any access or attempt to access other areas of Interlake Mecalux DBA Shelving Direct's computer systems, servers, or other electronic information is strictly prohibited. You may not use any information contained on this web site other than in connection with a legitimate business or commercial purpose with Interlake Mecalux DBA Shelving Direct.

Data We Collect

We collect certain specific types of information from customers or visitors to our website. Our web server automatically records this information about your visit to shelving-direct.com. This data includes statistical information about which web pages you visit on our site, and in some cases the web site from which you accessed shelving-direct.com. Our server also records the IP address and domain name of your connection to the Internet, but not your individual e-mail address.

We use this data internally for testing and evaluation of our web site and server connections. We may also disclose aggregated data, such as the number of hits our site receives per week or per month, once all personally-identifiable data has been removed.

We may use “Cookies” for returning visitors to our website. These are stored on your computer and are accessed when you visit our website at a later date, but the information contained in the Cookies is limited by our servers to the pages visited on site, and type of customer. You may disable “Cookies” on your computer, but when doing so may limit the features and functions available on our website, and thus your viewing experience.

Personal Information

Shelving-Direct.com collects personally identifiable information to be used in the purchase of our products. If you provide us with your postal address, e-mail address or telephone number, you may receive our print catalog or other promotional mailings, e-mails or telephone calls. Other than e-mail addresses, Interlake Mecalux DBA Shelving Direct may also share your information with its affiliated companies to provide you with additional information about those companies and their products.

Privacy Policy for e-mail addresses

Interlake Mecalux DBA Shelving Direct is very sensitive to the issue of unwanted e-mails. That is why we do not give, share, exchange or sell e-mail addresses collected from our customers with any of our subsidiaries, affiliates or any other third party company. We use your e-mail address only as a fast and reliable method of communication to send you important information concerning your order or to answer your questions. We will occasionally send you offers or promotions about our company and products, but you will have the ability to “opt out” of such promotional e-mailings at any time (every promotional e-mail will include a simple procedure to do so). For additional information on how to be excluded from our mailing, e-mailing or contact lists please see “Information Shared With Other Companies” below.

Interlake Mecalux DBA Shelving Direct will rely upon the e-mail information you provided to send e-mail correspondence to you, including an Order Confirmation. If you do not receive an e-mail, such as an Order Confirmation, there may be technical issues with your system, e-mail, or Internet Service Provider (ISP). As a courtesy to you, we've provided some advice below to help you troubleshoot common e-mail related issues. Feel free to e-mail (support@shelving-direct.com or call (1-800-500-9141) for further assistance. Your order with Shelving Direct is governed by our terms and conditions, and it is our customer’s responsibility to ensure that your computer system is adjusted and available to receive the e-mail we send to you.

Frequent E-mail Related Issues
  • Invalid e-mail address: if you believe an incorrect e-mail address was provided, please let us know as soon as possible what the correct e-mail address is, to enable us to update or records.
  • Spam filters: depending on your specific e-mail settings it is possible that your system might view/consider Interlake Mecalux DBA Shelving Direct or Shelving Direct as an unknown sender, and therefore a possible spam threat. First, check your spam or junk folders or filters to determine whether the e-mail was redirected here. Second, you may need to add the Shelving Direct (shelving-direct.com) e-mail domain name to your e.g., approved, or safe sender list, address book or other equivalent.
  • Please note that certain Internet Service (ISP) and/or e-mail providers filter messages based on content, subject line, or the sender's address and may place your e-mail into a “bulk” or “junk” mail folder or equivalent. Please make sure Shelving-Direct.com is on your e.g., approved, or safe sender list, address book or other equivalent. Occasionally an ISP will institute mail controls that block your e-mail completely without your knowledge. It is important to note that we often do not even receive notice of such a block. The only solution to this problem is for you to be aware of what triggers your ISPs blockage and to make sure your system can receive Interlake Mecalux DBA Shelving Direct’s or Shelving Direct’s e-mail.

Other e-mail systems issues: it is possible that you may experience delayed or interrupted e-mail delivery if your inbox is full or there are technical problems with your e-mail service

Information Shared With Other Companies

The personally-identifiable information you provide us, along with other information regarding your order, may be disclosed to our affiliated companies, all of whom will honor and adhere to this Privacy Policy. We may disclose this information to certain third parties that assist us in the ordinary course of business, subject to appropriate confidentiality agreements. We may combine information collected with other information to which we have access and then share the information with our third-party vendors and marketers, for marketing purposes. Additionally, we will share information where it is necessary to meet contract obligations with our vendors. These vendors may include (but are not limited to) our catalog printer, common carriers, mail list and market analysis bureaus, credit card or leasing companies, and in some cases the manufacturer of the products you purchase. Please contact us at the address below and we will be happy to direct you to these vendors if you would like to review their privacy policies and practices. We are happy to answer any questions or address any concerns you may have concerning the manner and means in which this information is shared.

Interlake Mecalux DBA Shelving Direct may disclose your personally identifiable information, with or without your permission, in response to requests from law enforcement agencies or other process of law including subpoenas, and in the protection of our rights and property. Where possible to do so, we will provide you with notice of any subpoena we receive, so that you may respond as you deem necessary or appropriate.

We may also choose to share your information with other parties that we feel have products or services that may be of interest to you.

We may share your information with third parties as part of the process of any sale of our business, including but not limited to transfers and assignments of business interests, and any merger or acquisition of our business. Where this occurs, we will require such third parties to adhere to this Privacy Policy.

You can, however, choose to have your name and address placed on our Do-Not-Share list, which permits you to “opt out” of all information sharing other than that which is required by law or which we use in order to provide you with the goods being purchased. You may also choose to be placed on our “Do Not Contact List”, which will prevent you from receiving any calls, e-mails or other promotional contacts concerning additional products or services that we, or our affiliates may offer. For either option, please contact us at:

Email:
Fax:
708-343-9788
Phone:
800-500-9141
Mail:
Customer Service Department
Interlake Mecalux DBA Shelving Direct
1600 N. 25th Avenue
Melrose Park, IL 60160
USA
Warranties and Liabilities

We stand behind our products with a 30-day money back guarantee. All products manufactured by Metal Point are warranted to be free from defects in material and workmanship under normal use and service for the product’s lifetime. Warranties on all other products are provided directly by the manufacturer/supplier and will meet minimum requirements by law. The warranty for a product sold by Interlake Mecalux DBA Shelving Direct is included in the documentation accompanying the product as provided by that product’s manufacturer, or can be requested from Interlake Mecalux DBA Shelving Direct or directly from the manufacturer.

Interlake Mecalux DBA Shelving Direct disclaims all other warranties, express or implied, concerning all products. Interlake Mecalux DBA Shelving Direct specifically disclaims any warranties of merchantability or fitness for a particular purpose. In no event shall Interlake Mecalux DBA Shelving Direct accept liability for any damages, including consequential, indirect, or special lost profits, arising out of the use or inability to use any products. Interlake Mecalux DBA Shelving Direct’s damages are limited exclusively to product replacement or return of purchase price. Some states do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

Products sold by Interlake Mecalux DBA Shelving Direct are designed to meet stated U.S. safety standards and regulations. Because local safety standards and regulations vary, Interlake Mecalux DBA Shelving Direct cannot guarantee that our products meet all applicable requirements in each locality. The purchaser assumes responsibility for compliance with such safety standards and regulations in those localities in which the products will be shipped, sold and used. MSDS sheets are available for certain products upon request.

Assembly & Safety Instructions. Along with your order you will receive assembly and safety instructions for the proper installation of the product(s) you ordered. If you do not receive the safety and assembly instruction with your order, please contact us immediately. DO NOT ATTEMPT TO INSTALL THE PRODUCT without the assembly and safety instructions. The product could be damaged or injuries could occur. Any missing assembly and safety instruction will be provided to you in the most expedient means available, e.g., via e-mail or facsimile

Condition of Use

The shelving-direct.com web site (the "Site") is presented for legitimate business and commercial use only. Materials presented at the Site may be downloaded and printed exclusively for legitimate business and commercial use. No materials presented at the Site may be otherwise reproduced, in whole or in part, retransmitted or distributed without the written permission of Interlake Mecalux DBA Shelving Direct.

All orders submitted to shelving-direct.com via electronic mail are subject to approval by Interlake Mecalux DBA Shelving Direct.

Interlake Mecalux DBA Shelving Direct uses reasonable efforts to include accurate and up-to-date information on the Site, but does not warrant that it is free of errors or omissions. Because of continuing improvements and product development, actual products may differ slightly from photo. Interlake Mecalux DBA Shelving Direct will not be liable for any damages to the end-user, whether direct, consequential or incidental, arising from the end-user's use of, or reliance upon, material presented at the Site. Interlake Mecalux DBA Shelving Direct will not be liable for any damages to, or viruses that may infect, your computer or related equipment as the result of your access to, use of, or downloading material from, the Site.

Security

All transactions occur over secure SSL connections. All certificates required to ensure both authentication and security are hosted by VeriSign. Fraud protection is supported with Address Verification Service (AVS).

Contact us
Email:
Fax:
708-343-9788
Phone:
800-500-9141
Mail:
Customer Service Department
Interlake Mecalux DBA Shelving Direct
1600 N. 25th Avenue
Melrose Park, IL 60160
USA

 

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Call Toll-Free: 1-800-500-9141
Monday through Friday 8 a.m to 5:30 p.m. CST
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Fax: 1-708-343-9788
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